ITIL® Transformation v5 Virtual Live Course with Official PeopleCert Exam and 2 Exam Attempts.

ITIL® Transformation (Version 5)

Lead Change with Confidence in the Digital Era ITIL® Transformation (Version 5) equips professionals with practical guidance to embed, sustain, and optimize transformation across digital products and services. Learn to balance governance and execution, foster continual learning, and deliver measurable value in AI‑driven environments.

Why Choose This Certification?

• Industry‑recognized credential – Validate your ability to lead transformation initiatives and strengthen organizational resilience.
• Employers’ preferred choice – Showcase expertise in managing change, aligning teams, and driving successful outcomes.
• Career advancement – Build the skills to lead transformation at scale and step into leadership roles.
• Globally relevant – Suitable for professionals at any career stage, recognized across industries worldwide.

What You’ll Learn

• Core ITIL Transformation Concepts – Understand how change, value, lifecycle, and the ITIL Value System connect.
• Navigating Complex Environments – Apply transformation strategies in dynamic and chaotic contexts.
• The ITIL Transformation Model – Master governance, positioning, execution, and learning stages.
• Patterns and Approaches – Explore initiation, governance, and execution frameworks.
• Governance Alignment – Learn how governance supports flexibility and value delivery.
• Execution & Delivery – Implement transformation initiatives across diverse scenarios.
• Measurement & Continuous Improvement – Embed learning and track measurable progress.
• Tools & Techniques – Use value stream mapping, OKRs, and the ITIL Maturity Model.
• AI & Transformation – Apply the ITIL AI Capability Model for adaptive execution.

ITIL Transformation (version 5) syllabus:

Module 1: Introduction to ITIL Transformation

• Key concepts of ITIL
• Key concepts of Transformation

Module 2: The ITIL Transformation Model

• Layers, stages, steps, and contextual adaptation in transformation
• End-to-end examples

 Module 3: Common patterns for transformation

• Introduction to common patterns for transformation
• Initiation patterns
• Governance patterns
• Execution patterns

Module 4: Measurement, learning, and synthesis

• Tools, methods, and techniques
• Measurement and evidence
• Learning and knowledge transfer

Module 5: ITIL and AI 

• Transformation in the AI context
• AI governance

Module 6: ITIL and other frameworks 

• ITIL and DevOps
• ITIL and PRINCE2

Exam Essentials

• Format: 40 multiple‑choice questions
• Duration: 90 minutes, open book*
• Passing score: 70%
• Language: English

Certification Renewal

• Valid for 3 years
• Renew via PeopleCert Plus Membership (60 CPD points) or by completing another course in the suite

• Format: Live Online

• Exam: Exam included (2 attempts)