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ISO IEC 20000 lead implementer
PECB4 days live onlineOn sale

PECB ISO/IEC 20000 Lead Implementer – Live online – English – 2 Exam Attempts Included

Original price was: $ 5,040.00 USD.Current price is: $ 2,520.00 USD.

  • Includes PECB certification and exam fee (Exam voucher validity 12 months)
  • Online access to courseware slides via MyPECB platform
  • Lifetime 24×7 online access to PECB course materials
  • A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued by PECB
  • In case of exam failure, you can retake the exam within 12 months, from date of enrollment for free
  • Live Online is training session with Live PECB Approved Trainer via Zoom/Teams.
  • FormatLive Online
  • LanguageEnglish
  • ExamExam included (2 attempts)

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Course details

1stCareer.org offers PECB ISO/IEC 20000 Lead Implementer with 50% discount. PECB Web Proctered online exam vouchers for 2 attempts included with all purchases

Why should you attend?

The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.
The training course aims to provide an in-depth understanding of the ISO/IEC 20000-1 requirement, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.
After attending the training course, you can take the exam. If you pass, you can apply for the “PECB Certified ISO/IEC 20000 Lead Implementer” credential. Internationally recognized, the “PECB Certified ISO/IEC 20000 Lead Implementer” certificate validates your professional capabilities and competence in implementing an SMS based on the requirements of ISO/IEC 20000-1.

Who should attend?
The ISO/IEC 20000 Lead Implementer training course is intended for:
  • Managers or consultants involved in and concerned with the implementation of a service management system in an organization
  • Managers and employees seeking to help their organization meet the service requirements and deliver value
  • Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1
  • Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirement in an organization
  • Members of an SMS implementation team
Learning objectives

This training course enables you to:

  • Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS
  • Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards
  • Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization
  • Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS
  • Acquire the expertise to advise an organization in implementing SMS best practices

Upcoming Live Virtual Classroom Schedule

Batch Type Training Dates Delivery Mode Action
Weekend 26, 27 Sep, 3, 4 Oct Virtual Live Online Sign Up Now ↑
Weekday 28, 29, 30 Sep, 1 Oct Virtual Live Online Sign Up Now ↑
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