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ITIL®4 Practitioner: Service Request Management Live Online in English with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included.
Original price was: $ 3,958.00 USD.$ 1,979.00 USDCurrent price is: $ 1,979.00 USD.
- Live Online Training via Zoom meeting
- Official Axelos e-book main guide for ITIL® 4 Service Request Management
- Official Online Web Proctored ITIL® 4 Practitioner: Service Request Management PeopleCert / Axelos Exam Vouchers, 2 attempts (Take2) Included
- 12 months validity for Official PeopleCert online exam voucher
- 12 months access to e-learning videos developed by PeopleCert Accredited Trainers
- 1 World Training ITIL® 4Practitioner: Service Request Management
- e-learning course is approved by PeopleCert Axelos, for structured content and user friendliness
- Student version of ITIL® 4 CDS Training Material developed by 1st career, Accredited Courseware by PeopleCert
- Free 94 Additional ITIL® 4 Cds Exam Pattern Quiz Questions, developed by 1st career.
- 2 Official Axelos PDFs of Sample papers
- Online Simulation of 2 Official Axelos Sample Papers
- Access to trainer for any questions
- Letter of Course Completion – A Mandatory PeopleCert requirement for proof of Training from Authorized Training Provider
- 24 PDUs for attending Live Online Training
- Guaranteed small batch size to ensure interactive sessions with Trainer.
- Peoplecert Web Proctored Exam Service will conduct exam for this course.
Are you Looking for Cheaper Learning Options
- FormatLive Online
- LanguageEnglish
- ExamExam included (2 attempts)
- Secure encrypted checkout
- Instant confirmation by email
- Corporate & group pricing on request
Course details
The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
This module provides an understanding and application of the key concepts, principles, values and challenges of the Service Request Management practice.
This course will help you to:
- Establish clear and structured patterns and methods of working
- Reduce costs associated with request handling and fulfillment
- Achieve realistic fulfillment expectations and higher resulting levels of user satisfaction
- Fulfill SLAs with service consumers
- Improve standing or reputation with the service consumer due to higher service quality and clear user expectations
- Measure, assess, and develop the Incident Management practice capability in your organization by using the ITIL Maturity Model.
Prerequisites
An ITIL 4 Foundation certification is a prerequisite for studying Service Request Management.
Examination Format:
- 20 questions
- Multiple choice
- 13 out of 20 marks required to pass (65%)
- 30 minutes
- Closed book.
- Format: Live Online
- Language: English
- Exam: Exam included (2 attempts)
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