ITIL® Foundation (version 5) – IT Service Management Certification Virtual Live Online Training + PeopleCert 2 Exam Attempts .

ITIL Foundation (Version 5)

Build a solid foundation in digital product and service management with ITIL Foundation Version 5. This certification introduces the essential concepts, principles, and practices required to deliver value throughout the entire product and service lifecycle in today’s dynamic, AI-driven environments.

An Industry-Recognized Certification

Demonstrate your ability to manage digital products and services effectively in fast-paced modern environments. This certification validates your capability to handle critical responsibilities within digital service management.

Employers’ Preferred Credential

Showcase your expertise in managing digital products and services, positioning yourself as a highly desirable candidate in today’s competitive job market.

Unlock New Career Opportunities

Develop in-demand skills that enhance your daily work, accelerate professional growth, and open doors to a wide range of rewarding career opportunities worldwide.

What You Will Learn

• Core concepts of digital product and service management
• Value co-creation between service providers and customers
• The four dimensions of service management
• The ITIL Value System and guiding principles
• Product and service lifecycle management
• ITIL management practices and continual improvement
• Value stream mapping and service delivery optimization

Key Benefits

• Globally recognized IT service management certification
• Suitable for professionals at any career stage
• Enhances skills in managing digital products and services
• Opens opportunities for IT service, operations, and management roles

ITIL Foundation (version 5) syllabus

Module 1: Key ITIL Terms and Definitions

• Product and Service Management
• Experience, Strategy and Transformation
• Service Offerings
• Value Co-Creation
• Service Relationships

Module 2: ITIL Four Dimensions of Product and Service Management

• Introduction to the ITIL Four Dimensions
• Internal and External Factors

Module 3: ITIL Product and Service Lifecycle

• Introduction to ITIL Product and Service Lifecycle
• Purpose and Scope of Lifecycle Activities

Module 4: ITIL Value System

• Components of the ITIL Value System
• ITIL Guiding Principles
• Governance
• Value Chain
• Management Practices
• ITIL Continual Improvement Model

Module 5: Value Stream Identification, Mapping and Management

• Key Concepts of Value Streams Mapping and Management
• Application of Value Streams
• Purpose of Value Stream Mapping

Module 6: ITIL and Artificial Intelligence

• Introduction to Artificial Intelligence
• ITIL AI Governance

Module 7: ITIL and Other Frameworks

• ITIL and DevOps
• ITIL and PRINCE2

Exam Details

• 40 multiple-choice questions
• 60 minutes duration
• Closed book exam
• Passing score: 65%
• Exam language: English

Certification Renewal

Keep Your Certification Current

Maintain your certification through PeopleCert Plus membership by logging Continuous Professional Development (CPD) points from everyday professional activities.

Additional Renewal Option

You may also renew your certification by completing another course from the same product suite and successfully passing the related exam before the renewal deadline.

• Certification renewal: Every 3 years
• CPD requirement: 60 CPD points

The ITIL Foundation (Version 5) certification is an excellent starting point for professionals looking to build expertise in modern IT service management and advance their careers in the digital services industry.

• Format: Live Online

• Exam: Exam included (2 attempts)