ITIL® Service v5 Virtual Live Online Training + PeopleCert 2 Exam Attempts.

ITIL® Service v5

The certification gives you the skills to design, deliver, and continually improve resilient, high-performing digital services. With structured guidance across the full lifecycle, you’ll learn to manage service relationships, optimize service levels, and drive measurable customer outcomes.

Why Choose ITIL® Service v5?

• Industry-Recognized Certification – Prove your ability to deliver and improve digital services end-to-end.
• Employers’ Preferred Choice – Stand out with certified expertise in service management.
• Career Growth Opportunities – Gain in-demand skills to accelerate your career worldwide.
• Globally Recognized – Suitable for professionals at any career stage.

What You’ll Learn

• Digital Products & Services – Understand how services support value and performance.
• Value Co-Creation – Learn how services enable collaboration with customers and stakeholders.
• Experience-Led Quality – Apply human-centered design to improve service perception and outcomes.
• Resilient & Adaptable Services – Build sustainable services that respond effectively to change.
• Strategy Alignment – Connect organizational goals with consistent service performance.
• Continual Improvement – Use evidence-based decisions to increase value and reduce waste.
• Governance & Innovation – Ensure compliance while enabling responsible innovation.
• AI-Enabled Service Delivery – Enhance service capability with AI and automation.

Skills You’ll Gain

• Value-driven service management
• Experience-led service improvement
• Continual improvement capability

ITIL Service (Version 5) Syllabus:

Module 1: Digital products and services 

• Introduction to digital products and services
• The digital product and service lifecycle management activities

Module 2: Discover

• Key concepts and practices of the ‘discover’ activity
• Steps and outputs of the ‘discover’ activity
• Success factors and metrics of the ‘discover’ activity

Module 3: Design

• Key concepts and practices of the ‘design’ activity
• Steps and outputs of the ‘design’ activity
• Success factors and metrics of the ‘design’ activity

Module 4: Acquire

• Key concepts and practices of the ‘Acquire’ activity
• Steps and outputs of the ‘Acquire’ activity
• Success factors and metrics of the ‘Acquire’ activity

Module 5: Build

• Key concepts and practices of the ‘Build’ activity
• Steps and outputs of the ‘Build’ activity
• Success factors and metrics of the ‘Build’ activity

Module 6: Transition

• Key concepts and practices of the ‘Transition’ activity
• Steps and outputs of the ‘Transition’ activity
• Success factors and metrics of the ‘Transition’ activity

Module 7: Operate

• Key concepts and practices of the ‘ Operate’ activity
• Steps and outputs of the ‘ Operate’ activity
• Success factors and metrics of the ‘ Operate’ activity

Module 8: Deliver

• Key concepts and practices of the ‘ Deliver’ activity
• Steps and outputs of the ‘ Deliver’ activity
• Success factors and metrics of the ‘ Deliver’ activity

Module 9: Support

• Key concepts and practices of the ‘ Support’ activity
• Steps and outputs of the ‘Support’ activity
• Success factors and metrics of the ‘ Support’ activity

Module 10: The ITIL Product and Service Lifecycle

• Managing the end-to-end lifecycle
• ITIL, AI and other frameworks

Exam Essentials

• Format: 40 multiple-choice questions
• Duration: 90 minutes
• Open Book: Yes*
• Passing Score: 70%
• Language: English

Certification Renewal

• Valid for 3 years
• Renew with 60 CPD points or by completing another course in the suite
• PeopleCert Plus membership offers the easiest, most cost-effective renewal option

• Format: Live Online

• Exam: Exam included (2 attempts)