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ITIL 4 Practitioner: Service Level Management Practice Official PeopleCert Certification Exam Voucher 2 attempts with Official Axelos Main Guide E-book Included. Course code: ITIL4SLM-Ex-2
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ITIL 4 Practitioner: Service Level Management Practice Official PeopleCert Certification Exam Voucher 2 attempts with Official Axelos Main Guide E-book Included. Course code: ITIL4SLM-Ex-2

Original price was: $ 710.00 USD.Current price is: $ 355.00 USD.

What’s Included with Your Purchase of ITIL® 4 Practitioner: Service Level Management:

  • Official Axelos e-book (main guide)

  • Exam voucher for the official PeopleCert/Axelos online proctored exam

  • 12-month validity for both the exam voucher and e-book access

  • 3-day access to e-learning video materials

  • Online simulation access to two official Axelos sample exam papers (PDFs)

  • Certificate of Course Completion

  • PeopleCert Learning Resource Kit

  • Extra 25% exam time for candidates whose native language differs from the exam language

  • Exam conducted through PeopleCert’s Online Proctored Examination service

  • FormatExam Voucher
  • ExamExam included (2 attempts)

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Course details

The ITIL 4 Practitioner: Service Level Management Practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operations as quickly as possible.

The individuals can demonstrate their understanding and application of the concepts covered in the ITIL®4 Practitioner: Service Level Management Practice at both strategic and operational levels maximizing value from this practice area.

This course will help you to:

  • Coordinate incident handling in the organization or in a specific area, such as territory, product, or technology, depending on the organizational design
  • Monitor and review the work of teams that handle and resolve incidents
  • Coordinate manual work with incidents, especially those involving multiple teams
  • Ensure sufficient awareness of the incidents and their status across the organization
  • Conduct regular incident reviews and initiate improvements in the incident management practice, the incident models, and the incident handling procedures
  • Measure, assess, and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.

Prerequisites

An ITIL 4 Foundation certification is a prerequisite for studying Service Level Management.

Examination format

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.

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