ITIL® 4 Foundation Instructor-led Live Online in English with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included. Exam code: ITIL4FND-L-2 – New Course Offer

ITIL® 4 Foundation Live Online Training is available in following Languages: English, Dutch, French & Arabic.

IITIL® 4 Foundation is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL® 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.

I have taken ITIL Foundation, how should I transition to ITIL® 4?

If you have taken only ITIL v3 Foundation in the past, then the recommended approach is to take ITIL® 4 Foundation in order to be able to transition easily to the new ITIL® 4 scheme. There is a large amount of new material in ITIL® 4 Foundation, therefore a new exam is required to assess your knowledge of the new ITIL® 4 Foundation guidance. Alternatively, you also have the option of obtaining 17 credits from the ITIL v3 scheme which would make you eligible to take the ITIL Managing Professional Transition module to migrate to the ITIL® 4 scheme.

Why this ITIL® 4 Foundation training?

ITIL® 4 Foundation is the entry level course for ITIL certification in IT Service Management (ITSM). The training course is designed as an introduction to ITIL® 4 and enables you to understand a new way of looking at IT Service Management through a Service Value System. ITIL® 4 brings IT Service Management up to date by reshaping many established ITSM practices in the wider context of customer experience, value streams, and digital transformation. An important part of the training is to link ITIL to new ways of working, such as Lean, Agile and DevOps.

What you will learn

This two-day training course prepares you for the exam leading to the ITIL® 4 Foundation certificate. At the end of this course, you will have an understanding of the Guiding Principles of ITIL® 4, the Service Value Chain, the four dimensions of Service Management and the link between ITIL® 4 and other best practices like Lean IT, Agile and DevOps. The ITIL® 4 Foundation certificate is a requirement for taking any of the ITIL Managing Professional and ITIL Strategic Leader modules that lead up to the ITIL Master qualification. Participants receive an ITIL Foundation workbook containing all the presentation materials, course notes, case study and practice exams.

ITIL® 4 Foundation was launched in February 2019. The Foundation level is designed as an introduction to ITIL® 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL® Managing Professional (ITIL® MP) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows.

ITIL® Strategic Leader (ITIL® SL) recognizes the value of ITIL®, not just for IT operations, but for all digitally enabled services. Becoming an ITIL® Strategic Leader (ITIL® SL) demonstrates that the professional has a clear understanding of how IT influences and directs business strategy.

To obtain the designation ITIL® Managing Professional or ITIL® Strategic Leader, the professional must complete all modules in each stream, with ITIL® Strategist being a universal module for both streams.

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