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DASAExperience Management for High Performing Digital OrganizationsOn sale

DASA Experience Management for High Performing Digital Organizations | Certification Exam Bundle. – New Course Offer

Experience management is the discipline that will determine which product becomes first among equals. This certification program will build the required mindset and skillset in an organization to adopt experience management successfully. This product will provide learning materials and exam of this program.

  • Certification Bundle
  • Delivery: Classroom
  • Level: Professional

DASA Experience Management – Learner Material

  • Participant Book
  • DASA Experience Management for High Performing Digital Organization | Mock Exam
    Participant Book in PDF
  • DASA Experience Management for High Performing Digital Organizations | Certification Exam
    Presentation PDF
  • Handouts
  • Case Study Feedback Form-Learner

Overview

About DASA Experience Management for High Performing Digital Organizations 

Embark on a transformative journey with the DASA Experience Management for High Performing Digital Organizations program, designed to revolutionize your approach to software development and user experience strategies. This comprehensive program empowers proactive professionals to elevate their organizations with cutting-edge methodologies and strategic frameworks. Delve deep into human-centered design principles, user journey mapping, and ROI-driven strategies like the X-alphabet and Return on Experience (ROX). Cultivate a culture of empathy and agility to navigate market dynamics confidently, fostering continuous improvement through Experience Management Offices (XMOs). Gain a competitive edge by enhancing customer experience management (CXM), employee experience management (EXM), and developer experience (DXM) – essential for sustained organizational success in today’s dynamic landscape. Embrace innovation and growth through user-centric practices. It’s time to lead your team toward excellence, innovation, and a future of unparalleled success. Prepare to lead transformative initiatives and achieve excellence.

DASA Experience Management for High Performing Digital Organizations Information:

DASA Experience Management for High Performing Digital Organizations certification program equips organizations with essential skills to excel in today’s competitive market by focusing on enhancing customer satisfaction and loyalty. The program emphasizes user-centric methodologies, including effective research techniques, persona creation, and user journey mapping. It addresses organizational challenges by integrating customer insights across departments to ensure consistent, exceptional experiences. By fostering a culture of empathy and agility, the program enables organizations to navigate market dynamics and drive continuous improvement. Ultimately, it aims to foster innovation, stakeholder value creation, and positioning organizations for sustained growth and success in customer-driven industries.

Target Audience

  •  Leaders
  • Managers
  • Product Leaders
  • Product Owners
  • Product Architects
  • Product Developers
  • UI/UX Designers
  • Product & Portfolio Management Consultants
  • XM Consultants
  • DevOps Coaches
  • Scrum Masters
  • Agile Coaches
  • Anyone who is a part of the Product Team in an IT organization

Learning Objectives of DASA Experience Management

After going through the certification program the participants will be able to:

  • Recognize the strategic value of experience management.
  • Apply the experience management principles effectively to drive sustainable business growth.
  • Analyze user needs and preferences to build the right experience.
  • Design and deliver experiences that meet user needs and expectations.
  • Establish consistent experience across the organization by breaking the silos.
  • Cultivate a mindset and behavior for adopting right user experience.
  • Integrate experience management principles into daily operations effectively.

Program Structure

It’s a 2 day facilitated program. This program aims to equip software development teams to enhance user satisfaction, improve stakeholder engagement, gain a competitive edge, and propel organizational success.

The course contents are:

Module 1: Strategic Significance of Experience Management (120 min)

1.1: Identify the importance of Experience Management

1.2: Define Experience Management (SLA-XLA, KPI-XI)

1.3: Implementation Challenges

  • Internal and External Obstacles
  • Cultural
  • Technological

Module 2:  Principles of Experience Management (90 min)

2.1: Evaluating Value Drivers and ROX (Return on Experience)

2.2: Introducing the X-Alphabet Framework

2.3: A Holistic Approach to Experience Management

Module 3: Discerning Your User (120 min)

3.1: Research Method Selection for User Needs

3.2: Creating and Analyzing Personas

3.3: Mapping and Analyzing Customer Journeys

3.4: Selecting the Right Data Source for Decision-Making

Module 4: Experience Design and Delivery (120 min)

4.1: Principles of Human-Centered Design

4.2: Design Thinking

4.3: Design and Deliver Experiences

Module 5:  Creating a Seamless Experience
(120 min)

5.1: Aligning Business Goals

5.2: Challenges of Siloed Behavior

5.3: Getting Correct Customer Insights

5.4: Developing a Plan for Seamless Experience

5.5: Prioritizing Integration Enhancements

Module 6: Culture and Behaviors Required For a Better Experience (90 min)

6.1: Practicing Empathy

6.2: Overcoming Resistance to Change

6.3: Growth Mindset

6.4: Practice agility to adapt to the changing landscape of customer behavior, technology, and design principles

Module 7: Practicing Experience Mapping in Daily Life (60 min)

7.1: Apply experience management methodologies in routine tasks

7.2: Create an XMO

 

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