ITIL®4 Practitioner: Service Request Management

Module 1	E-Learning Videos
Unit 1	Introduction to the Course
Unit 2	Module 1 - Key concepts of Service Request Management
Unit 3	Module 2 -Value Streams and Processes
Unit 4	Module 3 - Organizations and People
Unit 5	Module 4 - Information and Technology
Unit 6	Module 5 - Partners and suppliers
Unit 7	Module 6 - Service Request Management Capability Development
Unit 8	Service Request Management Sample Paper 1
Unit 9	Service Request Management Sample Paper 2
Unit 10	What's Next
Module 2	Study Material
Unit 1	Study Material
Module 3	Sample Papers and Sample Exams
Unit 1	Sample Paper 1 and Sample Exam
Unit 2	Sample Paper 2 and Sample Exam
Unit 3	Additional PeopleCert Mock Exams
Module 4	Miscellaneous
Unit 1	Letter of Course Attendance is Mandatory
Unit 2	PeopleCert Exam Voucher and ebook
Unit 3	E-Learning Course access and PeopleCert Exam Voucher extension
Unit 4	Contact your Trainer
Unit 5	Survey Feedback Form
Unit 6	Customer Complaint Form