ITIL® 4 Specialist: Create Deliver and Support (CDS) Certification Training

Module 1	E-learning videos
Unit 1	1.1 Concepts and challenges
Unit 2	1.2 Shift left, resources, measurement and reporting, continual improvementPage
Unit 3	1.3 Value and use of information technology
Unit 4	1.4 Part 1 : Value streams
Unit 5	1.5 Part 2 : Value streams for new service development and user support
Unit 6	1.6 Part 1 : Work prioritization
Unit 7	1.7 Part 2 : Sourcing
Unit 8	1.8 Practices – part 1
Unit 9	1.9 Practices – part 2
Unit 10	1.10 Practices – part 3
Module 2	Study Material, Sample papers and mock exams
Unit 1	Study Course Material Part 1
Unit 2	Study Course Material Part 2
Unit 3	ITIL® 4 CDS Sample Paper 1 and Mock exam
Unit 4	ITIL® 4 CDS Sample Paper 2 and Mock exam
Module 3	Miscellaneous
Unit 1	Letter of Course Attendance is Mandatory
Unit 2	PeopleCert Exam Voucher and eBook
Unit 3	E-Learning Course access and PeopleCert Exam Voucher extension
Unit 4	Directory of all courses offered by 1st Career
Unit 5	Contact your Trainer
Unit 6	Survey Feedback Form
Unit 7	Customer Complaint Form