ITIL 4 Practitioner: Service Configuration Management

Module 1	e-Learning Videos
Unit 1	Pre-Introduction
Unit 2	Key Concepts of Service Configuration Management
Unit 3	Value Streams and Processes
Unit 4	Organizations and People
Unit 5	Information and Technology
Unit 6	Partner and Suppliers
Unit 7	Practice Capability Development
Unit 8	Recommendations for Practice Success
Unit 9	Sample Paper 1
Unit 10	Sample Paper 2
Module 2	Student Material
Unit 1	Course Material
Module 3	Sample Papers and Exam Simulations
Unit 1	Exam Specifications
Unit 2	Sample Paper 1 and Sample Exam
Unit 3	Sample Paper 2 and Sample Exam
Unit 4	Additional PeopleCert Mock Exams
Module 4	Miscellaneous
Unit 1	Letter of Course Attendance is Mandatory
Unit 2	PeopleCert Exam Voucher and ebook
Unit 3	E-Learning Course access and PeopleCert Exam Voucher extension
Unit 4	Contact your Trainer
Unit 5	Survey Feedback Form
Unit 6	Customer Complaint Form