ITIL® 4 Practitioner: Service Desk

Module 1	E-Learning Videos
Unit 1	Introduction to the Course
Unit 2	Introduction to Service Desk
Unit 3	Value Streams and Processes
Unit 4	Organizations and People
Unit 5	Information and Technology
Unit 6	Partners and Suppliers
Unit 7	Service Desk Capability Development
Unit 8	Service Desk Sample Paper - 1
Unit 9	Service Desk Sample Paper - 2
Unit 10	What's Next
Module 2	Study Material
Unit 1	Course Material
Module 3	Sample Papers and Sample Exams
Unit 1	Sample Paper 1 and Sample Exam
Unit 2	Sample Paper 2 and Sample Exam
Module 4	Miscellaneous
Unit 1	Letter of Course Attendance is Mandatory
Unit 2	PeopleCert Exam Voucher and ebook
Unit 3	E-Learning Course access and PeopleCert Exam Voucher extension
Unit 4	Contact your Trainer
Unit 5	Survey Feedback Form
Unit 6	Customer Complaint Form