ITIL® 4 Specialist: Sustainability in Digital & IT Live Online in English with Official PeopleCert Exam 2 Attempts.

The ITIL Specialist: Sustainability in Digital & IT course provides skills and frameworks to align IT services with sustainability goals and reduce environmental impact using ITIL’s principles and practices.

Course Overview

This module explores how organizations can address sustainability challenges within their digital and IT strategies, tactics, and operations, with a focus on ITIL’s Service Value Chain and practices. It teaches practical steps to develop and implement a sustainability strategy and builds competencies for managing sustainability in a volatile, uncertain, complex, and ambiguous (VUCA) world.

Target Audience

• ITSM managers and practitioners

• Service strategists and designers

• Product/Service managers

• Anyone involved in shaping organizational direction or sustainability practices in IT and digital services

Key Content and Objectives

• Key concepts of sustainability and its value, benefits, costs, and risks in IT

• The role of IT and digital services in supporting sustainability

• Planning, assessing, maintaining, and improving organizational sustainability

• Using ITIL guiding principles to create sustainable products and services

• Performing cost-benefit analysis and identifying sustainability risks and opportunities

The course will help you to:

• Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services
• Effectively address VUCA challenges through sustainable strategies, procurement, products, and practices.
• Obtain a practical grounding in the key principles of sustainability
• Conduct a full cost-benefit analysis identifying potential risks and opportunities using best practice guidance.

There are no prerequisites for studying the Sustainability in Digital & IT module. The relevant key concepts from the ITIL 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.

Examination Format:

• 35 questions
• Multiple choice
• 60 minutes duration
• Closed book
• Four practical assignments.

• Format: Live Online
• Language: English

• Exam: Exam included (2 attempts)